FAQs: The Most Frequently Asked Questions.
+ What are your rates?
Our starting point is the rates set by the Dutch Government, which are €2.40 per KM, €0.40 per minute, and a €3.20 boarding fee. However, for businesses and hotels, we work on volume contracts and offer special rates. We also provide a 10% discount on pre-booked rides. Pre-booking is from 25 minutes before your pickup time.
+ Can I use your services for commuting?
Characteristics of commuting include higher frequency and fixed addresses. We are happy to offer a special rate for this too. Please contact us for advice or a rate proposal.
+ Can I travel with Travel Electric to other cities or abroad?
Absolutely. Electric transport is increasingly an alternative to flying or taking the train. The range has increased (for example, 700 KM with a Tesla), you reach your destination faster, and travel more comfortably. We offer special, competitive rates for long-distance trips.
+ What are the payment options?
You can prepay with your credit card, or in the electric car with PIN, credit card, Apple Pay, or cash. You can also travel on account through your company. Due to the coronavirus, we request our passengers to pay contactlessly.
+ Is Travel Electric sustainable?
In 2011, Travel Electric, then called Taxi Electric, was the first to choose 100% electric transport. This enables CO2- and particulate matter-free passenger transport, directly benefiting the city's livability (clean air).
+ Does Travel Electric contribute to my company's sustainability goals?
In 2015, the United Nations chose 17 Sustainable Development Goals (SDGs). By opting for 100% electric passenger transport, Travel Electric supports 3 specific SDGs:
- SDG 9 Industry, innovation, and infrastructure
- SDG 11 Sustainable cities
- SDG 13 Climate action
As a customer of Travel Electric, your organization contributes to achieving the Sustainable Development Goals. Each quarter, you receive a report from Travel Electric on the rides taken, kilometers traveled, and the resulting reduction in CO2, NOx, and PM10 emissions.
+ What is the range of your cars?
In 2011, the first electric cars had a range of no more than 100 KM. Today, the latest models of the Tesla Model S and X travel about 500-700 KM.
+ What type of cars do you have?
All our passenger cars are fully electric. We offer different service levels: Economy (Nissan Leaf, Tesla Model 3, and Hyundai IONIQ), Business (KIA e-Niro, and Tesla Model S & X), and you can also order a specific Tesla model like the Tesla Model X.
+ Do you have electric vans?
Electric vans for group transport are not yet available. Until then (expected in 2021), we use Mercedes Vito and V-class, preferably on green gas.
+ Do you also organize coach transport?
We offer this as part of an event, or group transport with a large group. For this, we engage a quality coach company.
+ In which regions are you active?
We operate nationally, with the departure/arrival region usually Greater Amsterdam, but we also have drivers in, for example, The Hague and Rotterdam region. Ask our customer service in case of doubt.
+ When will Travel Electric come to other regions in the Netherlands?
In several cities in the Netherlands, we collaborate with partners under the Travel Electric brand.
+ What are the requirements to become a driver at Travel Electric?
- You are an experienced, independent driver
- You drive electrically
- You are courteous, friendly, and go the extra mile to please passengers
- You look presentable and speak good Dutch and English
- You drive safely
- You have several years of experience (the average age at TE is 49 years)
Do you recognize yourself? Look here for more information.
+ Where do you pick up passengers at Schiphol?
Wherever it suits you best, look here for options.
+ Do you track my flight?
Absolutely, always.
+ How much does a ride from Schiphol cost?
When ordered with us, you are always cheaper than with an official taxi at the stand at Schiphol. View here our rates from Schiphol.
+ How can I order with you?
As an individual user, you can do it as follows:
- By phone, at 088 100 4444
- Via this booking form
- With our mobile app, with which you can also follow the driver
- By email, at info@travelelectric.com
For businesses, we also offer:
- An online portal for PAs and reception
- Mobility Management for employees
For hotels, we have a special online portal for front office staff.
+ What are your opening hours?
We drive 24/7. We always advise pre-booking for the best experience.
+ How can you be reached?
We are available 24/7 by phone at 088 100 4444. Emails are handled between 06:00 and 21:00.
+ Can you advise me or my company on how to travel more sustainably?
Of course! We'd love to. Mobility needs vary per employee. Nowadays, it's increasingly common to agree on a monthly budget per employee, allowing the employee to make choices between public transport, e-bike, electric car, etc. We are happy to help you make those choices.
+ I have a complaint. Where can I go?
That's very unfortunate. We want to know all about it! You can certainly fill in a form, but don't hesitate to call us. We want to hear the details from you. 088 100 4444
+ How do you handle personal data and the GDPR?
Due to the nature of our work, we have access to confidential data and sometimes information. We will only use your personal data for the execution of your ride(s). Our drivers have signed a confidentiality agreement, and both Travel Electric and our drivers are, of course, bound by the laws and regulations of the GDPR. For our general terms and conditions, click here. For our regular relationships, we have a more extensive tailor-made contract.
+ Do you have a fan club?
Not yet, but you're not the first to ask 😉 If you want to take the initiative, click here. You always please us by posting a review on:
- TripAdvisor
+ I would like to stay informed of news
You can do that in many different ways:
- Our newsletter, enter your email address here and we'll keep you regularly updated
- Social Media, follow us on LinkedIn, Facebook, Instagram, and Twitter
- Read here our blogs
+ How long has Travel Electric been around?
Since 2011, when it was founded as the world's first fully electric taxi company. Click here for the milestones in the company's history.
+ What is your arrival time?
Depending on your location in the city, we are with you within 5-10 minutes. If possible, it's wise to reserve a driver, 25 minutes or more in advance. Then you receive a 10% discount, don't have to wait a second, and we are exactly at your doorstep at the agreed time.
+ I lost something on the way :(
Oh dear, that's annoying. If it happened today, it's best to call 088 100 4444. Was it longer ago? Then fill in this form. We will contact you as soon as possible.
+ Why should I travel with Travel Electric?
Sustainability. By choosing a sustainable journey today, you create direct impact. Clean air, a healthy city, a nice place to live, work, and move.
Quality. Be sure you arrive on time, a comfortable, noiseless journey where you can relax, enjoy the surroundings, or make that quick call.
Innovation. In a world that is constantly moving, we are open to new ideas that help you further. At our founding, we were the world's first fully electric taxi company. Today, we look beyond just taxi transport to Mobility As A Service, Travel Electric as a multimodal sustainable transport platform.
Still not convinced? Try us out! Order here a ride more than 25 minutes in advance and receive a 10% discount!
+ My company wants to focus on sustainable transport, can you facilitate that?
Of course! Travel Electric provides sustainable transport for numerous organizations: banks, multinationals, schools, healthcare institutions, etc. Mobility is custom work because every organization is different. Look here for more information about Travel Electric for your company.
+ Do you also drive for hotels?
Absolutely. The 'guest experience' begins even before arrival at the hotel. A positive first experience from the airport to the hotel contributes to a pleasant stay. The same applies for departure. We provide a special start and end to the stay. Look here for more information.
